- Q1. When is
the Library opened?
- A. Normally the Library is open from
7:30 a.m. until 11:15 p.m. Mondays through Thursdays, 7:30 a.m. until 5:00
p.m. on Friday, 10:00 a.m. until 4:00 p.m. on Saturday, and 2:00 p.m. until
10:00 p.m. on Sunday. The Reference Desk is normally open from 8:00 a.m.
until 10:00 p.m. on Monday through Wednesday, 8:00 a.m. until 6:00 p.m.
on Thursday, 8:00 a.m. until 5:00 p.m. on Friday and 2:00 p.m. until 10:00
p.m. on Sunday. Hours do vary for holidays and final exams. These changes
are posted at the library and on the website.
- Q2. Sometimes I need to call the library
about a book or need to call in about a question before going to the library
to do research. What is the Library's telephone number.
- A. The phone number for the Circulation
Desk is 704.233.8089. The Circulation Desk is a good place to find out the
status of books that you have checked out, fines you may owe, or what the
library's current hours of operation are (see Q1).
The number for the Reference Desk is 704.233.8097. The Reference Desk is
a good place to call if you have any particular questions, need help prior
to coming to the library or to see whether the library has a certain book
or issue of a journal. You can also call if you have questions about NC-LIVE
or any of the library's other databases.
- Q3. I have a friend who is probably
studying at the library. Can I have my friend paged?
- A. The library is not equipped with
a paging system and the staff will not call patrons to the phone except
for a family or medical emergency.
- Q4. Do I need my student ID to use
the library?
- A. Your student ID, don't come to
the library without it. Almost no transaction is made in the library without
your student ID. This naturally means checking out books, but it also includes
(but not limited to) paying fines, checking out items from the Reserve Shelf,
the Periodicals Desk, any Video or CD, obtaining a password for NC-LIVE
at home, or fixing your campus network password.
- Q5. Speaking of passwords, just
how many do I need?
- A. There are four passwords
and user IDs (also called userid or username) that you need to
deal with. The first is your campus network id. It consists of
a userid and password assigned to you by the library. You need
this userid to log onto computers in the lab, at the library or
to use the campus intranet. You must change the password for this
as soon as you log on for the first time. The network id password
expires after 180 days. Should you forget your network id or password,
you can get help from either Jimm Wetherbee or the librarian on
duty at the Reference Desk. The second userid and password set
is for e-mail. Instructions for using e-mail are at the Reference
Desk. If you forget this password, you must see either Jimm Wetherbee
or call the director of Information Technology, Jeanette Bujak
at 8049. The third userid and password is for IRISLink. If you
lose this password, you must see either Tim Herrin or Ann Deese
in the Administrative Computing Office across from the Registrar's
Office in the Stegall Administrative Building. Finally, there
is the password for NC-LIVE@Home. You need this password to use
the NC-LIVE databases from your room or home. To obtain this password,
see the Librarian on duty at the Reference Desk, fill out an online
request form. If you know your campus network username and
password, you can click here for it here (remember to log-in as ACAD\[your
username].
- Q6. I see signs that say no
food or tobacco products are allowed in the library, why? Why are drinks
restricted?
- A. All of these things are destructive
to books. Food and drink attract insects that also end up eating books.
Liquids can damage books (that includes water, and tobacco juice). Tobacco
smoke is also destructive toward books. Food and tobacco products do not
come into the library, end of story. Drinks may come in, provided that they
are in a sealed container. Even so, there are some areas (such as the Library
Computer Lab and Main Stacks) where drinks are not allowed. Food, and drinks
in unsealed containers should be left at the Circulation Desk.
- Q7. How do I look up books?
- A. Like most libraries, the EKS Library
has a web-based online catalog we like to call the EKSplorer
catalog. It is the first item to appear on the library
homepage. For more details on using the online catalog, see the catalog
help pages.
- Q8. Why don't
we have a Card Catalog? What happens should the computer go down?
- A. If the server
to the online catalog goes down then, yes one is not able to search
for books. However, I should point out that the server is very
reliable and that in most instances, the only reason it would
go down would be due to a loss of electical power, in which case
the library would close down anyway. Despite some of the obvious
charm of the card catalog, maintaining both systems so that reliably
agreed with each other is a very time consuming and expensive
task for something which would be are rarely used backup.
- Q9. How long may I check
out a book and how many books may I check out at a time?
- A. Generally, books may be checked
out for three (3) weeks and may be renewed for an additional week. One may
check out twelve books at any one time. For more details, see the Library's
Circulation Policy.
- Q10. My books are
overdue. How much do I owe?
- A. The library charges twenty-five
cents per day per book. At the end of each month and toward the end of the
semester, fines are sent to the business office. At the end of each semester,
all books not returned to the library are declared lost and a charge for
their replacement is sent to the business office. For more details, see
the Library's Circulation Policy.
- Q11. My professor
says that there is an item on reserve at the library. What is
that, and where are reserve items?
- A. Reserves are behind the Circulation
Desk. Professors put personal items or items that are likely to be in heavy
demand behind the Circulation Desk. Like books, course reserves can be found
using the
EKSplorer Online Catalog. For more details on Course Reserves, see the
Handbook for How
to Use the Library.
- Q12.
What are E-reserves?
- A.
When a professor places an article from a book or journal on reserve, the
library also makes an electronic copy available. When you get to the reserve
you want, click the E-reserve hotlink to take you to the electronic copy.
E-reserves are handy because one may access them from any place at any time.
E-reserves are limited to the members of the class for which they were assigned.
As such, they are password protected.
- Q13. Why won't my password work
for E-reserves?
- A. There are three passwords one has
to remember, e-mail, IRISLink, and network. E-mail controls access to one's
e-mail account and IRISLink to one's class schedule and grades, and so on.
The network password controls everything else--including the abilityt to
log onto lab computers, the campus intranet and e-reserves. If you have
not used your network password lately, it is likely that it has expired.
You may see Jimm Wetherbee or any librarian about fixing your network password.
Another thing to keep in mind is that E-reserves require that you enter
ACAD someplace in the log-in. On most web browsers, you would enter it something
like this ACAD\userid (where "userid" is your user name). If you
still have problems, please call (at 8092) or e-mail
Jimm Wetherbee.
- Q14.
My professor wants me to get journal articles for a research paper.
How do I do that?
- A.
Most journal articles can be found on NC-LIVE
or one of the other database services
we subscribe to. You will probably have a least one class in the library
(called a Bibliographic Instruction Session) designed to teach you how to
use NC-LIVE. To get the most out of NC-LIVE, please pay attention to this
session. Even if attended a session, it is a good idea to ask the Reference
Librarian on Duty for help selecting the most appropriate database and tips
on using it. There are also times when you must use printed indexes instead
of NC-LIVE. Again, the Reference Librarian on Duty is there to help you
find and use these indexes.
- Q15. I found some articles on
NC-LIVE. How do I know whether I can get the full text?
- A. Many items on NC-LIVE indicate
whether it is available in full text. Some databases (such as PsychInfo)
have no full text articles. Here are a few steps to see whether the full
text of the article is available. One trick is to go to NC-LIVE's list
of full text journals. Perhaps the article that was not in full text
in one database but it is in another. Another place to look is in the AtoZ
Periodical Index. Finally, check the library's Periodical
Location List (PLL) to see whether the article is available in the library.
- Q16. My professor says I can't
use any Internet Sources. Can I still use NC-LIVE?
- A. Yes. Your professor probably meant
that you need to find reliable sources. The information in NC-LIVE is just
like what you would find in print, only it is in an electron format.
- Q17. My professor wants me to
find something on the web. Where do I start?
- A. One good place to start is the
library's Webliography.
This is an index of websites. If you cannot find what you are
looking for there, there are always other sites such as Google,
AltaVista, and Yahoo
or some other search engine.
- Q18. There are some books and
journal articles I need but are not in the library. How can I get them?
- A. The library participates in a program
called Inter-library Loan, through which we request the use of items from
other libraries. For details, see the Library
Handbook. To obtain Interlibrary Loan forms, you may go to the Circulation
Desk or from the library web-site.
- Q19.
Can I make photocopies and overhead transparencies in the library?
- A.
The library has facilities for copying, color copying, as well as printing
and color printing. For details, see the Library
Handbook.
- Q20. I am familiar Dewey Decimal
System and am having trouble finding the books I looked up. Can you tell
me about the call number system this library uses?
- A. The system used at Wingate is the
Library of Congress System of classification. A summary of how books are
laid out can be found on the library website.
Instead of a strict numerical system, the Library of Congress uses an alphanumeric
scheme. The first line consists of one or more letters and arranged in alphabetical
order. Further down are whole numbers and below that more letters and numbers
arranged as if they appeared to the right of a decimal point.
- Q21. My professor wants me to
use use only scholarly journals. How can I tell what is scholarly and what
is not?
- A. The library has prepared a page
on just this issue. Some databases allow you to limit your search to scholarly
journals. For instance, Academic Search Elite has a check box for scholarly
or peer-reviewed articles and Expanded Academic ASAP has a similar box called
refereed journals (scholarly, peer-reviewed and refereed all mean about
the same thing). There are even some databases (such as PsycInfo or the
MLA Bibliography) that contain only scholarly journals.
- Q22. I'm almost done with my paper,
but I have to create a works cited page. How do I do that?
- A. There are several approved styles
used on the Wingate Campus (APA and MLA are the most common, but there are
others). First ask your professor which style manual should be used. Then
ask the Reference Librarian on Duty to help you look through the appropriate
style guide. Some suggestions for citing Internet sources can be found on
the library website.
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Updated
November 12, 2007
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