About the Ask-a-Librarian Service at Wingate

Q1. Who may use this service?

A. Anyone may use use it, although preference is given to Wingate University students.

Q2. Who will handle my question?

A. One of the Reference Librarians on duty.

Q3. What sort of questions may I ask?

A. The Librarians will answer two types of questions. One would be brief factual questions (for instance, "What is the capital of Costa Rica.") or will provide assistance in guiding you to proper sources for research projects.

Q4. When you assist in research projects, does that include providing articles or bibliographies?

A. No. Your professors expect you to be responsible for your own research. We will, however, attempt to point you to the appropriate research tools (for instance ERIC on NC-LIVE for something in graduate education).

Q5. How soon will it be before you answer my question?

A. Our aim is to answer your question by the next business day. So, questions submitted between Friday and Sunday should be answered by Monday. In some cases we may not be able to answer your question based on the information you have given us. In such cases, we will return respond asking you to drop by the Reference Desk for further consultation.