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Emergency ProQuest Maintenance — 12 August 2015

August 12th, 2015 by jimm wetherbee in Announcements, Databases

Database MaintenanceBeginning on Wednesday 12 August 2015 at 10:00 p.m. and running until midnight, ProQuest will be performing critical maintenance to correct a load balancing error.

The customer impact caused by this issue has been minimal, but ProQuest feels it is important to use this window to correct it before it becomes more widespread. We apologize for this inconvenience and our technology teams are taking steps to prevent this from happening again.

ProQuest Maintenance — 8 Aug 2015

August 4th, 2015 by jimm wetherbee in Announcements, Databases

On Saturday, 8 August, ProQuest will require an eight-hour maintenance window to perform system upgrades.

The system maintenance is scheduled to begin on Saturday, 8 August  at 10:00 p.m. and run until Sunday, 9 August at 6:00 a.m.

During this window, the following resources will not be available:
  • All ProQuest research databases (ProQuest Central, ABI-INFORM, PQDT etc.)
  • All Chadwyck-Healey Poetry Collections
  • SIRS Knowledge Source databases

NCLive Databases Inaccessible — 8/1/2015

August 1st, 2015 by jimm wetherbee in Announcements, Databases

4 August 2015:  Beginning early Saturday morning, some patrons experienced intermittent access issues when using the website. This issue began when some routine maintenance was completed late Friday/early Saturday morning at MCNC, NCLive’s data center and network provider.

MCNC has reported that the issue was due to a problem in their switch configuration and it has now been fully resolved
If you  continue to experience any issues when accessing, please first try clearing your browser’s cookies and cache, and then attempt to access it again. If you continue to have any access problems, please do not hesitate to contact theNCLiveHelp Desk.


1 August 2015: NCLive has announced that its website is currently unavailable, making databases inaccessible.    All NCLive databases are noted as such on the All Databases page. We will post updates as they become available.

New Interface for Literature Resource Center

July 27th, 2015 by jimm wetherbee in Announcements, Databases

Gale's Literature Resource CenterNCLIVE has announced that on Friday, August 7th, Literature Resource Center will debut a more intuitive interface, similar to Gale’s InfoTrac platform. The new interface will include:

  • Workflow tools and features such as search assist functionality, mobile compatibility, topic finder, term frequency graphs, and interface translation
  • Basic and advanced search options, including searching by keyword, full text, named author, volume, named work, series name, and more
  • More intuitive searching with search history and multiple result list sort options

EBSCO eBook Enhancements for Tablet Users

May 3rd, 2015 by Debbie Hargett in Announcements, Databases, E-Resources

eBooks from EBSCOEBSCO recently enhanced the eBook PDF experience for tablet users. Now users can read the full text of an EBSCO eBook PDF in their device’s browser, or download the eBook to a reading application. For more information on recommended devices, visit the EBSCO Support Site.

Access issue with CQ Researcher — 14 April 2015

April 15th, 2015 by jimm wetherbee in Announcements, Databases

23 April 2014: Congressional Quarterly reports that the issue has been resolved.

Due to recent access issues, CQ Researcher has provided  a temporary access account for while they work to restore regular service.  The details for the temporary account have been e-mailed to students and faculty.  If you have lost this temporary password, please e-mail a request to  To insure that comply with any contractual agreement between Wingate and NCLIVE, you must request the information using your Wingate e-mail acocunt.

We apologize for any inconvenience this may cause. As soon as service is fully restored, we will notify you.

HeritageQuest Online Now Powered by Ancestry

March 26th, 2015 by Debbie Hargett in Announcements, Databases

HeritageQuest, which is distributed by ProQuest, now has its content present by Ancestry. The new platform brings a number of enhancements and with that a few new browser requirements.

  • HeritageQuest Online will be optimized to perform best on current versions of Google Chrome, Mozilla Firefox, Apple Safari, and Microsoft Internet Explorer 9 or newer (we recommend IE 11+).  This gives libraries the most up-to-date security, as well.
  • Microsoft Internet Explorer 8 or older will no longer be supported.  The new HeritageQuest Online may work in discontinued operating systems (such as Windows XP) and browsers, but we will not guarantee compatibility or make fixes.
  • Useful Microsoft Support information about each version of Internet Explorer can be found at

Database Enhancements — 2 April 2015

March 26th, 2015 by jimm wetherbee in Announcements, Databases

Gales announces that on  April 2nd, 2015, enhancements will be released for the following resources,

  • Academic OneFile
  • Gale Virtual Reference Library
  • Infotrac Newsstand
  • Science in Context.

These enhancements will increase accessibility for those with disabilities like low vision or blindness, improve usability for desktop and mobile researchers, and create a common user experience across some of Gale’s most popular resources.   Enhancements include,

  • Improvements to make resources more accessible to people with disabilities, such as low vision or blindness.
  • Streamlined navigation and responsive web design to allow searching over multiple platforms.
  • A more unified theme in line with other Gale products.

Wiley Online Library Maintenance — 21 March 2015

March 18th, 2015 by jimm wetherbee in Announcements, Databases

Wiley announced that it will be performing maintenance on its Online Library on Saturday, March 21st between 5:00 a.m. and 3:00 p.m.  During this time access to the Wiley Online Library will be disrupted.

Periodicals by Title Maintenance: 14 March 2015

March 7th, 2015 by jimm wetherbee in Announcements, Databases

Database Maintenance

EBSCO has announced that Periodicals by Title and LinkSource will be unavailable on Saturday, March 14th from 9:00 a.m. to 9:00 p.m.  During this time users will not be able to browser for full-text journals and the LinkSource icon that allows users to find journals across databases will not be available.

During this time all EBSCOhost databases and interfaces (including Fetch!) will  still be available.

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