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Here is a brief overview of the network account at Wingate. From here you should be able to find what account provides access to which service. We will look at the three accounts which control access to most services at Wingate. These would be Campus Network, WingateApps, and myGate.
This account controls the following services:
- Logging onto Campus Computers
- Wingate WiFi
- Moodle (University edition only)
- Reporting IT issues to the Help Desk
- Printing when you do not have your Wingate ID handy
This account is initially created with a temporary password. You cannot use the account until you have set the password. Setting the password can be done from either a computer on the Wingate Campus or from the Help Desk. The Help Desk will ask for the following information
- Domain: ACAD for most people , PHARM for Pharmacy and PA students and faculty
- Username: the usename issued (NOTE: it is the part that comes before the @ sign in the e-mail address)
- Old Password: The temporary password
- New Password: Something you create
- Confirm Password: Retype the new password
This password is good for 180 days. After that the password expires and you will have to change it again.
WigateApps is basically the educational version of GoogleApps and includes the following:
- GoogleDocs (Word Processor, Spreadsheet, Presentation)
- GoogleDrive (storage for GoogleDocs and other files)
- Sites (create your own websites)
Again, you cannot use WingateApps until you have changed the password. In this case, however, it is a simple matter of Google requiring that you change it when you first log in, rather than going to Help Desk.
This service has two linked parts, the myGate portal and WinLINK self service. Unfortunately, although it should, myGate does not always make you change your password. To change your password after you log-in, go to My Profile > Account Information > Passwords. If you do not change your password the first time you log-in you may not be able to do so later.
WinLINK and myGate
Resetting your account password depends on which account needs to be reset. For WinLINK and myGate, you would need to go to the Forgot My Password page. You will then be sent a temporary password to your Wingate e-mail account. This time WinLINK will make you change the password. If the Forgot My Password page is not working, you can have an administrator reset the password for you. The Help Desk has a form for this purpose.
Campus Network and WingateApps
Neither WingateApps nor the Campus Network have a way to automatically reset a password. Instead, there is a form available at the Help Desk that allows administrators to issue temporary passwords. Remember must change the campus network account you must change the password before using services such as Moodle and OrgSync.
There are some accounts that are not connected to IT operations at all. These account are in no way connected with the ones above. Some of these include:
- The Bookstore
The bookstore has its own password recovery tool. Questions about CareerGate should be directed toward Career Services. Account issues with Turnitin need to be handled between students and their professors.
A new Knowledge Base article has been published on Wingate’s Help Desk which describes the various network accounts and passwords used. Information includes
- Campus Network Account
- Wingate Wi-Fi
- Campus Computers
- Library Databases
- Personal Portals