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Accounts and Passwords

September 4th, 2012 by jimm wetherbee in E-Resources


Here is a brief overview of the network account at Wingate.  From here you should be able to find what account provides access to which service.  We will look at the three accounts which control access to most services at Wingate.  These would be Campus Network, WingateApps, and myGate.

Campus Network

This account controls the following services:

  • Logging onto Campus Computers
  • Wingate WiFi
  • Moodle (University edition only)
  • OrgSync
  • Reporting IT issues to the Help Desk
  • Printing when you do not have your Wingate ID handy

This account is initially created with a temporary password.  You cannot use the account until you have set the password.  Setting the password can be done from either a computer on the Wingate Campus or from the Help Desk.  The Help Desk will ask for the following information

  • Domain: ACAD for most people , PHARM for Pharmacy and PA students and faculty
  • Username: the usename issued (NOTE: it is the part that comes before the @ sign in the e-mail address)
  • Old Password: The temporary password
  • New Password: Something you create
  • Confirm Password: Retype the new password

This password is good for 180 days.  After that the password expires and you will have to change it again.


WigateApps is basically the educational version of GoogleApps and includes the following:

  • E-mail
  • Calendar
  • GoogleDocs (Word Processor, Spreadsheet, Presentation)
  • GoogleDrive (storage for GoogleDocs and other files)
  • Groups
  • Sites (create your own websites)

Again, you cannot use WingateApps until you have changed the password.  In this case, however, it is a simple matter of Google requiring that you change it when you first log in, rather than going to Help Desk.


This service has two linked parts, the myGate portal and WinLINK self service. Unfortunately, although it should, myGate does not always make you change your password.  To change your password after you log-in, go to My Profile > Account Information > Passwords. If you do not change your password the first time you log-in you may not be able to do so later.

Lost Passwords

WinLINK and myGate

Resetting your account password depends on which account needs to be reset.  For WinLINK and myGate, you would need to go to the Forgot My Password page.  You will then be sent a temporary password to your Wingate e-mail account.  This time WinLINK will make you change the password.  If the Forgot My Password page is not working, you can have an administrator reset the password for you.  The Help Desk has a form for this purpose.

Campus Network and WingateApps

Neither WingateApps nor the Campus Network have a way to automatically reset a password.  Instead, there is a form available at the Help Desk that allows administrators to issue temporary passwords.  Remember must change the campus network account you must change the password before using  services such as Moodle and OrgSync.

Other Accounts

There are some accounts that are not connected to IT operations at all.  These account are in no way connected with the ones above. Some of these include:

  • The Bookstore
  • CareerGate
  • Turnitin

The bookstore has its own password recovery tool.  Questions about CareerGate should be directed toward Career Services.  Account issues with Turnitin need to be handled between students and their professors.

New Help Desk Article for Network Accounts

May 30th, 2012 by jimm wetherbee in E-Resources

A new Knowledge Base article has been published on Wingate’s Help Desk which describes the various network accounts and passwords used.  Information includes

  • Campus Network Account
    • Wingate Wi-Fi
    • Campus Computers
    • Moodle
    • Library Databases
    • OrgSync
  • WingateApps
    • E-mail
    • Documents
    • Calendar
    • Groups
    • Websites
    • Personal Portals
  • myGate
    • myGate
    • WinLINK

Got a Group Project? Group Chat About It!

October 19th, 2009 by Isaac Meadows in Features, Reference

Need to talk with your colleagues about a group assignment but can’t get together in person? Chat about it online! The chat feature in Wingate’s myGateApps Email also supports group chat so you can invite multiple contacts to join the conversation.

Before you get started, adjust the Chat Settings in your myGateApps Email Settings to “Save Chat History” as shown in the image below. This way your chat conversations will be saved in the Chats system label in your myGateApps Email.

Email Chat Setting

Now you’re ready to initiate a group chat. First, start a chat session with one person in your Contacts list, and then click the “Video & More” link at the bottom left of the chat window and select the “Group Chat” option:

Chat Combined

Then enter the name of each contact you want to add in the “Add people to this chat” field:

Chat 3

That’s all there is to it! To leave the conversation, click the X in the upper right corner of the chat window. To rejoin the conversation, you will need to be invited back by someone still participating in the group (initiate a new chat with them and ask them to add you back to the group chat).

Got questions? Call the Reference Desk at 704-233-8097 or contact a Librarian using Ask Ethel.