Here is a brief overview of the network account at Wingate. From here you should be able to find what account provides access to which service. We will look at the three accounts which control access to most services at Wingate. These would be Campus Network, WingateApps, and myGate.
This account controls the following services:
- Logging onto Campus Computers
- Wingate WiFi
- Moodle (University edition only)
- Reporting IT issues to the Help Desk
- Printing when you do not have your Wingate ID handy
This account is initially created with a temporary password. You cannot use the account until you have set the password. Setting the password can be done from either a computer on the Wingate Campus or from the Help Desk. The Help Desk will ask for the following information
- Domain: ACAD for most people , PHARM for Pharmacy and PA students and faculty
- Username: the usename issued (NOTE: it is the part that comes before the @ sign in the e-mail address)
- Old Password: The temporary password
- New Password: Something you create
- Confirm Password: Retype the new password
This password is good for 180 days. After that the password expires and you will have to change it again.
WigateApps is basically the educational version of GoogleApps and includes the following:
- GoogleDocs (Word Processor, Spreadsheet, Presentation)
- GoogleDrive (storage for GoogleDocs and other files)
- Sites (create your own websites)
Again, you cannot use WingateApps until you have changed the password. In this case, however, it is a simple matter of Google requiring that you change it when you first log in, rather than going to Help Desk.
This service has two linked parts, the myGate portal and WinLINK self service. Unfortunately, although it should, myGate does not always make you change your password. To change your password after you log-in, go to My Profile > Account Information > Passwords. If you do not change your password the first time you log-in you may not be able to do so later.
WinLINK and myGate
Resetting your account password depends on which account needs to be reset. For WinLINK and myGate, you would need to go to the Forgot My Password page. You will then be sent a temporary password to your Wingate e-mail account. This time WinLINK will make you change the password. If the Forgot My Password page is not working, you can have an administrator reset the password for you. The Help Desk has a form for this purpose.
Campus Network and WingateApps
Neither WingateApps nor the Campus Network have a way to automatically reset a password. Instead, there is a form available at the Help Desk that allows administrators to issue temporary passwords. Remember must change the campus network account you must change the password before using services such as Moodle and OrgSync.
There are some accounts that are not connected to IT operations at all. These account are in no way connected with the ones above. Some of these include:
- The Bookstore
The bookstore has its own password recovery tool. Questions about CareerGate should be directed toward Career Services. Account issues with Turnitin need to be handled between students and their professors.
Because of continued reports from the Residence Halls that the proxy server that handles access to the library databases is being bypassed, I am reinstating the password requirement.
Because NCLive no longer represents the full range of the database holdings of the Ethel K. Smith Library, Wingate will end the distribution of its NCLive@Home password in July of 2009. Users can access NCLive services from the List of Databases and entering their campus username and password (your username is the part of your e-mail address that comes before the @ sign). For more information on logging onto the Library’s databases the Database Login page.
Beginning June 1, the task of logging onto the databases offered by the Ethel K. Smith Library will have been made easier in three ways.
- It is no longer necessary to know whether to choose the "on campus" or "off campus" link. The proxy server that goes out to the databases now knows the difference.
- Most of the residence halls are now treated as "on campus" by the proxy server. This means that from most of the dorms and apartments, it is no longer necessary for students to log-in with their campus network username and password. Exceptions to this would be apartments that use DSL for their Internet access, such as UPA.
- Access to the databases has been extended. In the past, there were a number of instances where the ports that the proxy server used were being blocked, either by a residential router or by a commercial firewall. In most instances, the proxy server will not use the standard HTTP port 80, which routers and firewalls typically allow. The exception would be access to ebooks from the online catalog.
In the past, if you had gone to the list of Other Databases ( http://library.wingate.edu/nclive/commercial.html) you would have seen two lists, a list of password-protected databases and a list of data-bases accessible only from on-campus. Restricting access to commercial databases by either passwords or within networks is simply the way database providers ensure that only the people who pay for their services use them.
Of course, from a user’s perspective this can be frustrating. Having to deal with two different lists (and having to remember yet another set of passwords), is due to the fact that the dorms and apartments are on a different network and so are considered off- campus as far as our database vendors are concerned. So, if you need to log onto Nexis/Lexis, you had no choice but to go to the Library or on of the computer labs on campus.
The two lists still exist and some databases still require passwords, but now it is possible to access the on- campus databases from the dorms, apartments, and almost anywhere else.
When you come to the list of databases available via the campus network, you will see two links per database, one for on-campus access and another for off- campus access (which include residence halls). Two questions should immediately leap to mind at this juncture: “Why two lists?” and “How does the library ensure that only Wingate students and faculty are the ones using the databases?” The answer to both of those questions is that access is controlled by an on-campus proxy server that includes its own password protection.
“What, another password!” you say. Fortunately, you don’t need to use a new password. When you click onto an off-campus data-base link you are taken to the proxy server which asks you for your campus network user id and password- -the same use rid and pass¬word you would use to log onto one of the computers in one of the computer labs. The one trick (and this is stated on the log-in page) is you must log-in without prefixing the campus do¬main to the user id. So, let’s say your user id is stu. In¬stead of logging in as ACAD\stu (as you would for closed reserves, say) you would log in as stu.